Our resources are secured with the ultimate controls. We have designed our infrastructure with the United States data privacy laws. We ensure our servers are loaded with the latest firewalls and host our clients’ accessible software and databases with the most reputable hosting centers in the United States. MyTaxFiler’s platform contains restricted access to specified users and is user protected and managed. All data transfer is 128-bit encrypted and has AES key encryption.
Secured e-mail servers
GVA has partnered with one of the well known hosting company in the United States for E-mail and data servers. All our electronic e-mails are 256 bit encrypted, and accessed using Microsoft OEM products. Our security administrator reserves a right to monitor all incoming and outgoing emails for quality adherence.
Green work space
GVA infrastructure policies are environment sensitive and drafted carefully with an aim of keeping the environment Green. The color in the GVA logo signifies the spirit behind the green world.
GVA offices are appropriately backed up with the required energy backup technology. We have installed UPS and generators connecting all the business and life critical equipments, thereby ensuring redundancy in the event of a power failure.
Our technology policies ensure complete backup of all primary data, not only that, our conservative policies do take backup of all backups using 2 Servers with raid technology and backup tapes.
Our phone system runs on a dedicated bandwidth, and we do all this the right way! We do have necessary regulatory approvals for operation of a process center. We’ve deployed the state of art IPABX systems connecting the lines between the countries we operate in. Hunt and ring groups technology ensure that we keep up with the voice SLA’s that we commit to our clients.
Other tools for Client communication
We have deployed 24/7 process center, online chat & Blog site for effective client communication. GVA has also instituted strong client feedback mechanism within its processes.